Registering for this site allows you to access your order status and history. Just complete the form and we will get a new account set up for you in no time. We will only ask you for information necessary to make the purchase process faster and easier.Create an Account
Our daily cut off for orders to be dispatched that day is 2pm. However, if you are ordering after 2pm please email us at email@example.com or call +44(0)1273 956186 and we will and assist.
Delivery times are where goods are in stock. Orders dispatched Monday - Friday only.
Changes may occur within your country on taxes that sometimes we are not aware of - please check import duties/taxes before you buy as we cannot be held responsible for these charges.
For International Buyers, please note import duties, taxes and charges are not included in the item price and are the responsibility of the purchaser.
Europe is STILL 0% duty but you will have to pay SALES TAXES in your country. PRE BREXIT you would have paid 20% VAT to us. This is no longer the case. Instead you are not charged the 20% VAT at the point of purchase and instead will pay it in your own country upon delivery. This is usually around 20%. There may be a small administration fee from the carrier. In summary the cost is about the same as Pre Brexit.
If you are uncertain please check with your country's customs office to determine what these additional costs may be prior to placing an order with us.
We are UK VAT registered No. 119 3380 19
All our prices are net except the UK where we pay your UK VAT.
Your bank may put a security block on your card if this is the first time you've bought from us. If your transaction fails do contact them first. Please email us if this problem persists : firstname.lastname@example.org
Some people in this World want things for free and have a habit of stealing information from genuine people like you. From time to time we may select random orders to verify it's really you who's ordering and paying for items with Starkey Outdoor. We hope you don't mind.
If for any reason you are not 100% satisfied with your purchase simply return the goods as supplied please notify us within 14 days and return within 30 days for a full refund (less the cost of carriage) or exchange. Buyer is responsible for return postage costs.
If goods are found to be faulty or incorrect please inform us within 48 hours of delivery. Any damage to lenses reported after 48 hours of delivery may not be eligible for refund or exchange. Unfortunately some buyers have taken advantage of our generosity and have returned lenses that they have damaged. It's a shame that a few ruin it for the many but that is why we have implemented the 48 hour policy.
Please follow this Royal Mail Returns Link to create a returns via Royal mail. Our returns address is Starkey Outdoor Limited, The Old Parlour, Randolph's Farm, Hurstpierpoint BN6 9EL, United Kingdom